Embest AM3517 User Manual download pdf (Page 74)

Technical support & Warranty Service

Embest Info&Tech Co.,LTD., established in March of 2000, is a global provider of embedded

hardware and software. Embest aims to help customers reduce time to market with improved quality by

providing the most effective total solutions for the embedded industry. In the rapidly growing market

of high end embedded systems, Embest provides comprehensive services to specify, develop and

produce products and help customers to implement innovative technology and product features.

Progressing from prototyping to the final product within a short time frame and thus shorten the time to

market, and to achieve the lowest production costs possible. Embest insists on a simple business model:

to offer customers high-performance, low-cost products with best quality and service. The cotent below

is the matters need attention for our products technical support and warranty service:

Technical support service

Embest provide one year free technical support service for all products from Embest. Technical support

service covers:

 Embest embedded platform products software/hardware materials

 Assist customers compile and run the source code we offer.

 Solve the problems accurs on embeded software/hardware platform if users follow the

instructions in the documentation we offer.

 Judge whether the product failure exists.

Special explanation, the situations listed below are not included in the range of our free technical

support service, and Embest will handle the situation with discretion:

 Software/Hardware issues user meet during the self-develop process

 Issues happen when users compile/run the embedded OS which is tailored by users themselves.

 User’s own applications.

 Problems happen during the modification of our software source code

Maintenance service clause

1. The products except LCD, which are not used properly, will take the warranty since the day of the

sale:

PCB: Provide 12 months free maintenance service.

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Embest AM3517 User Manual Page 74