Embest AM3517 User Manual download pdf (Page 27)

SOC8200 User Manual

SOC8200

Timll Technology In

c..

User Manual

Version of 1.0

27 of 73

Technical support and Warranty Service

Technical support service :

Timll provide one year free technical support service for all products Timll is selling.

Technical support service covers:

 Timll embedded platform products software/hardware materials

 Assist customers compile and run the source code we offered

 Solve the problems accurate on embed software/hardware platform if user was

following the instruction in the documentary we offered

 Judge if the product failure is existing

Special explanation, the situations listed below have NOT been included in the range

of our free technical support service, Timll will handle the situation with discretion:

 Software/Hardware issues user met during the self-develop process

 Issues happened when users compile/run the embedded OS which was

tailored by users themselves

 User’s own application

 Problems happened during the modification of our software source code

Maintenance service clause:

1. The products, which was used properly, will take the warranty since the day of the

sale:

PCB: Provide 12 months free maintenance service

2. The situations listed below have NOT been included in the range of our free

maintenance service, Timll will charge the service fee with discretion:

A. Can’t provide valid Proof-of-Purchase, the identification label was tour up or

illegible, the identification label was altered or not accord with the actual products;

B. Didn’t follow the instruction of the manual in order to damage the product

C. Due to the natural disasters ( unexpected matters ), or natural attrition of the

components, or unexpected matters leads the defects of appearance/function;

D. Due to the power supply, bump, leaking of the roof, pets, moist, impurities

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Embest AM3517 User Manual Page 27